Aleja Generala Tadeusza Bora-Komorowskiego 41 Centrum Serenada
Reviews and Ratings
Reviews from guests about their experience.
60%
loved their spa retreat and can’t wait to return.
6.0/10
Guest rating
Rooms
7.4
Location
6.6
Service
7.4
Dining
7.4
Guest reviews
6.0/10
based on 5 reviews
4/5
based on 380 reviews
8.4
8.4/10 based on 1638 reviews
#122 of 269 hotels in Krakow based on Tripadvisor
Allan
United States of America,
February
2025
5.0/10
I enjoyed my stay at Hotel Swing, finding the breakfast spread to be varied and of good quality. though the room itself was quite spacious, it did show signs of needing some updates. The location is convenient if you're planning a visit to the nearby aqua park and mall, yet it's quite far from the city center, which could be a downside for some. Overall, I believe it offers good value for money for families and travelers looking for convenience.
Rooms
7.0
The rooms were spacious and generally clean, but they needed some attention and updates, like the shower resembling that of a cruise ship cabin.
Service
8.0
The staff was attentive and helpful, although outside of the front desk, English proficiency was limited. Still, they did their best to assist.
Location
6.0
While the hotel is not in the city center, it's positioned near a mall and an aqua park, which is convenient if you have kids or prefer to avoid city traffic.
Dining
8.0
Breakfast was a highlight for me, featuring a wide variety of options including some surprising dishes like traditional Korean kimchi, which I loved.
Facilities
7.0
The hotel offered various amenities, though the lack of power outlets for charging devices was a small inconvenience.
Paul
United States of America,
February
2025
7.4/10
I recently stayed at Hotel Swing for three days, and I found it to be a solid option for a 4-star hotel. The breakfast was fantastic, offering a wide variety of options that kept me energized for my days. While my room was spacious and clean, it did have a few issues, like a shower that reminded me of a cramped cruise ship and balcony doors that didn't close completely. Overall, it's great value for money, especially if you're not too concerned about being in the city center.
Rooms
7.0
My room was spacious and well-equipped, but the shower could use some updates. The bed was comfortable, yet I sensed it wasn't the best mattress I could have had, which affected my sleep occasionally.
Service
8.0
The staff were generally very helpful, especially at the front desk. However, I noticed that outside the reception area, the staff didn't speak much English, which could be challenging at times. The housekeeping staff was friendly and professional.
Location
6.0
Hotel Swing is located a bit outside of the city center, which means you need a car or a taxi for easy downtown access. However, there's a shopping mall and a water park nearby, making it convenient for necessities and family activities.
Dining
7.0
The breakfast was a highlight, filled with various options that catered to different tastes. However, I found the hotel restaurant lacked a cozy atmosphere, which made dining there less appealing.
Facilities
7.0
The hotel offers various facilities, including good internet connectivity and comfortable outdoor spaces. However, areas like the sauna could use modernization.
Samuel
United States of America,
January
2025
7.0/10
My stay at Hotel Swing was quite satisfactory overall. The rooms were clean and spacious, which I appreciated, but the bed could use some improvement for comfort. I loved the breakfast buffet; it offered a ton of options, including a surprise dish of kimchi that I really enjoyed. However, the location was a bit off the beaten path, requiring either a taxi or a car to get downtown, which might not suit everyone.
Rooms
7.0
The room I stayed in was spacious and clean, but the bed wasn't the comfiest. I liked having a kettle available too.
Service
7.0
The staff was generally helpful, but I found that outside of reception, many didn't speak English. The check-in process was smooth, and they were accommodating when I needed to extend my stay.
Location
6.0
While the hotel is away from the city center, it’s right next to a big mall and a water park, which is great for shopping and family fun. A taxi ride to the main square was only about £4, but it would’ve been nice to be closer to the sights.
Dining
8.0
The breakfast was a highlight with lots of variety, though the restaurant vibe felt a bit too much like a canteen for my taste.
Facilities
7.0
The amenities were decent with room service and good Wi-Fi, though I did notice a lack of power outlets for charging devices. Having secured parking was convenient too.
José
United States of America,
November
2024
5.2/10
I had a solid stay at Hotel Swing. The rooms were spacious and comfortable, and I appreciated the cleanliness. The location is a bit far from city center, but the convenient transport options made it easy to get around. However, I encountered some issues with noise during my stay and felt the breakfast had limited options for dietary restrictions.
Rooms
8.0
The rooms were clean, big, and cozy. I had a very comfortable experience here, just wish it had been a bit tidier under the bed.
Service
6.0
The staff were friendly and helpful, but I did face some issues with a taxi booking that felt overpriced. A bit more attention to customer service would go a long way.
Location
7.0
It's a bit out of the way from central Krakow, but I found decent shopping nearby and public transport options were affordable and accessible. Just know you'll need to factor in travel time.
Dining
6.0
Breakfast was tasty with a good variety, but it lacked options for vegetarians and those with dietary restrictions. Not sure why they didn’t offer more suitable choices.
Facilities
7.0
Facilities were decent with everything I needed, plus the hotel was close to an aqua park, which was great for relaxing after a long day.
Robert
United States of America,
October
2024
5.4/10
I had a pleasant stay at Hotel Swing overall. The clean and spacious rooms were great for relaxation, and the breakfast spread was impressive. However, I did find the hotel a bit far from the main attractions, which could be inconvenient for some guests. Additionally, the restaurant prices felt a bit steep for what was offered, which dampened my overall dining experience. 🚍🍽️
Rooms
8.0
The rooms were simple, spacious, and clean, featuring air conditioning and a mini bar. However, I noticed a lack of power outlets for my devices.
Service
8.0
The staff were friendly and accommodating, especially when my flight was delayed, helping me with a smooth late check-in. However, I did have an issue with the taxi booking that cost significantly more than expected.
Location
8.0
While the hotel is quite a distance from the city center, it was conveniently located near a shopping mall and close to the aqua park. Public transportation was also easily accessible.
Dining
8.0
Breakfast was fantastic with plenty of options, including some unique dishes like kimchi. However, I found the restaurant's prices to be on the higher side for what was essentially burgers and fries.
Facilities
7.0
The hotel offered a range of facilities, including a family-oriented setup and pet amenities. However, the restaurant and bar had early closing hours, which was a slight inconvenience.